FAQs

Once your order is placed, you’ll receive an SMS or notification confirming your order. This message includes your order number, details of the items, and the amount payable. If you have any concerns, please call +92322-2047786 or email customer.care@StyleShop.pk.

After your order is confirmed, you can check its status on our website by entering your order number in the tracking section.

No, to avoid any confusion we do not take orders by phone. For assistance with placing an order, please contact us via email at customer.care@StyleShop.pk.

Unfortunately, once an order is placed, you cannot add additional items. If you wish to purchase more items, please place a new order.

You can cancel your order from the “My Orders” section within 30 minutes of placing it. Once this time frame has passed, cancellation is no longer possible.

We accept multiple payment methods, including:
Cash On Delivery
Credit/Debit Cards (Visa, MasterCard, UnionPay, etc.)
Bank Transfers via our supported banks
Mobile Wallets (JazzCash, Easypaisa, etc.)
Buy Now, Pay Later options for domestic customers
For detailed information, please refer to our Payment page.

There are no hidden charges. The prices shown on our website are final, except for delivery charges, which are clearly displayed at checkout.

If you cancel your order within the allowed timeframe, your payment will be refunded within 3 business days. If cancellation is requested after the cutoff or if the order is already dispatched, the payment may not be refunded.

We regret any inconvenience. Orders may be cancelled due to product unavailability, pricing errors, or other issues. Please contact Customer Care for more details.

After your order is confirmed, you can track it on our website by entering your order number in the tracking section.

Orders placed before 6 PM are processed and shipped on the same day, while orders placed after 6 PM are processed the next day. Our courier partners typically deliver within 3-5 business days after shipment, though delivery times vary by location and are displayed during checkout.

Your order may be shipped in multiple shipments if items are sourced from different warehouses. If you receive a partial shipment, the remaining items are still in transit. You can track each shipment using your order number.

Delivery charges are displayed on the checkout page. We offer free shipping on orders above a certain threshold, so please refer to the details provided during checkout.

If you miss your delivery, our courier will typically attempt to deliver again. Sometimes, the package might be left with a neighbor or at your security desk. If you still do not receive your order, please contact us so we can investigate the issue.

Currently, we only deliver to addresses within Pakistan. International delivery is not available at this time.

If your order includes a damaged, missing, or incorrect item, please take clear photographs of the issue and submit a complaint using our online complaint form. We will work with our logistics partner to resolve the matter promptly.

Sometimes, the courier may leave your package with a neighbor or at your building’s reception. Please check with them first. If you still haven’t received your order, contact us immediately so we can follow up with our logistics partner.

Once your order is confirmed, you cannot change the delivery address or phone number, as a courier may have already been assigned. Please double-check your details before finalizing your order.

No, we do not offer open deliveries. However, if you are not satisfied with the product upon delivery, you can return it according to our 7-day Return Policy.

For COD and online orders, the billing address is optional. If you wish to use a different billing address, simply select the “Use a different billing address” option during checkout.

You can request a return within 7 days of delivery if you’re not satisfied with your purchase. A reverse pickup will be arranged without any additional handling fee, where feasible. If a reverse pickup is unavailable, you may be asked to drop off the product at the designated courier station. Ensure the product is returned in its original condition with all tags intact. Note: Shipping and delivery charges are non-refundable.

You cannot return your product if:
The 7-day return window has expired.
The product is discounted.
The product is not in its original condition, or if it lacks the original labels/tags and invoice.

No. To initiate a return, please contact Customer Support first. They will create a return request and arrange for a courier to pick up the product from your doorstep.

Typically, the return pickup is arranged within 5-7 business days after you initiate your return request. If there are any delays, please contact us for assistance.

Yes, you can exchange the product at any of our designated StyleShop.pk outlets.

No. Returns must be initiated online through your account and the product must be collected by an assigned courier.

Refunds will be processed within 1-3 business days after the successful pickup and return processing at our facility.

If you no longer wish to return the product, please contact Customer Care immediately to cancel your return request.

No. The return pickup will be arranged from the address where the order was delivered. Changing the pickup address is not possible.

Refunds will be issued in the form of a voucher, which will be sent to your registered email and mobile number.

If you cancel your order before dispatch, your payment will be refunded. If the order has already been dispatched and you initiate a return, refunds will not be issued.

Enter your voucher code in the ‘Discount Code’ field at checkout to apply it. If your order amount exceeds the voucher value, you can pay the remaining balance via COD or credit/debit card. Voucher codes are valid for one-time use and must be redeemed using the registered email ID.

If your voucher code isn’t working, please email us with the voucher code and a screenshot of the error at customer.care@StyleShop.pk, and we’ll assist you.

Yes, you will receive the same product as displayed on our website. However, due to different display settings, the actual color may vary slightly.

Yes, the prices listed on our website are the correct prices. In case of any discrepancy, the website price will be considered final.

Each product page has a size chart to help you choose the right fit. If you have further questions, please contact our Customer Care team.

Enter the product SKU in the search bar on our website to check its availability.

Absolutely. All payment information is processed on an encrypted, secure platform, ensuring your data remains confidential.

If your payment fails, first verify that your payment information is correct. In case your account is debited, the amount is typically reimbursed within 7 business days. For further assistance, please contact your issuing bank or reach out to us at customer.care@StyleShop.pk or call +92322-2047786.

No, you pay the full amount in cash upon delivery. For larger COD orders, our Customer Care team may contact you for verification and request a partial advance payment.

No. For COD orders, we only accept cash upon delivery.